We are so pleased to have re-opened and we are really looking forward to inviting all our customers back both old and new, but of course things will feel and look a little different when we open. So please bear with us as we implement the new government guidelines to make sure we are doing all we can to keep all of our customers and staff safe. This will be a learning curve for all of us so we appreciate your support, patience and understanding as we adapt to this new normal for the immediate future.
We have placed hand sanitiser stations throughout the pub and courtyard/garden at all major entrance and exit points, we have always maintained our level 5 hygene rating and you can rest assured that our cleaning regime has increased to give you even more confidence in entering our lovely, fun & friendly pub.
We have implemented a few new protocols within the pub, one of which you will see is a one way system. Entering in through the bar side which enables you to carry on through to table seating both in the Bar & Restaurant, also through to our extremely large and possibly safest courtyard and beer garden in the area. Although the new social distancing guidelines have been reduced we have decided to leave 2.5m – 3m between seated areas in the courtyard and garden and 2m in the restaurant and bar. We have also implemented screens between several tables to ensure your safety and comfort.
There will be no standing at the bar however there will be a screen on entering where you will be greeted by one of our very professional and lovely staff, we will be offering table service for both drinks and food and orders can be taken by your server or ordered by phone at your table.
The pub will be open 12 to 11pm daily (8.00pm Sundays)
Food will be served 12 to 3.00 pm and 6.00 to 9.00pm Tuesday – Saturday, 12 to 4pm Sundays
New Take Away service will be in full effect from the 4th of July (Collection only to start and same times as above)
The garden will be open when the weather permits during opening hours.
To control numbers as much as possible we will work on a booking only policy both inside and out, for food and drinks. To ensure you have a table you must book in advance to avoid disappointment. However, we will endeavour to keep several tables free for walk ins. We feel its important for customers visiting the shops and other businesses in the town to have the ability to still enjoy our lovely pub and support other local businesses which is very important to us all.
Bookings can be done over the phone, before arrival at the pub. This will help us to control numbers, staffing levels, make sure social distancing guidelines can be adhered to and ensure the safety of our customers and staff.
The government has stipulated that we take details of the customers should we ever need to supply the NHS track and trace system. We would ask that lead person making the booking must have the contact details of all of their party and supply us on arrival. We understand concerns around GDPR and will be taking all the correct measures required to hold and destroy the contact details held. The government guidelines regarding groups of differing households and numbers of people must be adhered to in full.
We will print our menu daily, and these will be disposed of after each use. Where practicable we will provide individual sachets/portions of sauce, mustard, mayo, ketchup, vinegar, salt and pepper etc to minimise and contact with communal items.
All tables and chairs will be sterilised between bookings and you will see table tent cards clearing showing you that the table has been cleaned and sterilised ready for your comfort and use, please don’t sit at a table that does not display a card or has not yet been cleared. The pub will be deep cleaned every night and daily through out service where applicable.
Thank you so much for all the support we have had during lock down and hope we will see you all in the very near future. We will continue to review and adapt as guidelines are improved or new practices are introduced, we aim to keep your lovely Plume the same fantastic, fun, and relaxed pub it always has been for everyone, serving the finest locally sourced food and drink in the area, safely, with a smile and with the normal Plume flare you have all come to love.
Stay safe everyone and we really look forward to seeing you very soon
We are taking bookings as of Monday 30th June
Call 01488 682154 to book your table today
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